The International Code of Conduct Association is pleased to announce the launch of its first thematic guidance on the topic of Company Grievance Mechanisms (CGM).

As Members of the Association, Companies commit to establishing fair and accessible grievance mechanisms that offer effective remedies. In order to assist Member Companies to fulfill their commitments under the Code, the Association drafted guidance in cooperation with the support of its Member Companies, the Geneva Centre for the Democratic Control of Armed Forces (DCAF) and other experts. The Guidance is structured around two documents, 1) a Manual and 2) Interpretative Guidance:

  1. Manual: explains how to use the Guidance and offers a checklist linked to an Executive Summary;
  2. Interpretative Guidance: provides further information and explanation. It describes good practices in more detail and explains why and how they are linked to the requirements of the Code as well as other international standards and principles.

The Guidance is a ‘living document’. The Association expects to revise it in the future, in the light of Member Companies’ experience, developments in the industry and lessons learned from the Association’s own review and handling of complaints it receives. To that end, the Association welcomes feedback from Companies that implement company grievance mechanisms (CGM) and use this Guidance.

We would like to sincerely thank ICoCA Member Companies, the Geneva Centre for the Democratic Control of Armed Forces (DCAF) and numerous other experts for their invaluable support, input and contribution to this tool without which this product would not have been possible!