ICoCA handles complaints and monitors its Member companies and Affiliates regarding their compliance with the Code through: remote tracking; mandatory reporting; in person site visits; and its civil society network.

An overview of the compliance concerns, complaints and company terminations is provided below.

Complaints received (in 2020 / to date)
Total Alleging a violation of the Code Against Member companies
2 / 30 0 / 0 2 / 5
Compliance concerns (in 2020 / to date)
Personnel Misconduct Management and Governance Other
2 / 3 2 / 3 2 / 3
Terminations of Company Membership in 2020
Total Non-submission of annual company self-assesment Cooperation in bad faith
12 7 0

Issues and allegations forming the basis of complaints and non-compliance concerns to date include: labor disputes (breach of contract, non-payment of salaries); alleged violations of section F of the Code of Conduct; miscellaneous.